Privacy Policy

Your privacy is important to us

613-737-8388

This Privacy Policy explains how Dr. Gloria Rockwell (“Dr. Rockwell,” “the Practice,” “we,” “us”) collects, uses, and protects information through https://plasticsurgerymd.ca (the “Website”). By using the Website, you agree to the terms of this Privacy Policy.

This policy applies only to information collected through the Website. It does not apply to information collected offline (for example, by phone, in person, or during medical care), except where stated.

Table of contents

  1. Information we collect

  2. How we use information

  3. Contact and consultation forms (important)

  4. Cookies and analytics

  5. Sharing of information

  6. Security

  7. Your choices and rights

  8. Links to other websites

  9. Children’s privacy

  10. Changes to this policy

  11. Contact

1) Information we collect

A. Information you provide to us

When you contact the Practice or submit a form, you may provide:

  • Name

  • Email address

  • Phone number

  • Preferred method/time of contact

  • The service(s) you are interested in

  • Any message you choose to include

Please do not submit sensitive medical information (e.g., diagnoses, detailed medical history, health card numbers, or images) through the Website unless the form specifically requests it and you are comfortable doing so.

B. Information collected automatically

When you visit the Website, certain information may be collected automatically, such as:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on pages

  • Referring website or search query (when available)

  • Date/time of visit and general location (city/region)

This data is used to improve website performance and user experience.

2) How we use information

Information collected through the Website may be used to:

  • Respond to inquiries and requests

  • Schedule or confirm consultations

  • Provide information about services you asked about

  • Improve the Website, content, and user experience

  • Maintain website security, prevent fraud, and troubleshoot issues

  • Comply with legal and regulatory requirements

3) Contact and consultation forms (important)

Website forms and email are not guaranteed to be secure. While reasonable safeguards are used, messages sent through the Website may be accessible to third-party service providers involved in website hosting, form delivery, or email transmission.

If you have an urgent medical concern, do not use the Website. Instead, call 613-737-8388 or seek emergency care.

Submitting a form does not create a doctor–patient relationship. A doctor–patient relationship begins only after a consultation has been completed and both parties agree to proceed.

4) Cookies and analytics

The Website may use cookies and similar technologies to:

  • Enable core website functionality

  • Remember preferences (where applicable)

  • Understand how visitors use the Website (analytics)

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the Website function.

If the Practice uses an analytics provider (such as Google Analytics), analytics cookies may collect information about how visitors interact with the Website. This information is typically aggregated and is used to improve the Website.

5) Sharing of information

The Practice does not sell your personal information.

Information may be shared in the following limited circumstances:

  • Service providers: Website hosting, form processing, analytics, email delivery, and security vendors who need access to operate the Website and provide services to the Practice. These providers are expected to protect the information and use it only for providing services.

  • Legal requirements: When required by law or in response to valid legal requests (e.g., court order), or to protect the rights, safety, and security of the Practice, patients, and others.

  • Business operations: In the event of a business transition (e.g., merger, acquisition), information may be transferred as part of that transaction, subject to appropriate safeguards.

6) Security

Reasonable administrative, technical, and physical safeguards are used to protect information collected through the Website. However, no method of transmission or storage is 100% secure, and absolute security cannot be guaranteed.

7) Your choices and rights

You may request to:

  • Access, update, or correct the information you submitted through the Website

  • Ask that the Practice delete your Website-submitted information (where feasible and permitted by law)

  • Opt out of non-essential cookies through browser settings

To make a request, contact info@plasticsurgerymd.ca.

8) Links to other websites

The Website may contain links to external websites. Dr. Rockwell is not responsible for the privacy practices or content of third-party websites. Please review the privacy policies of any external sites you visit.

9) Children’s privacy

The Website is not intended for children under the age of 13, and the Practice does not knowingly collect personal information from children through the Website. If you believe a child has provided personal information through the Website, contact info@plasticsurgerymd.ca and the Practice will take reasonable steps to remove it.

10) Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in practices, technology, or legal requirements. The “Effective Date” below indicates when it was last updated.

Effective Date: [date]

11) Contact

If you have questions about this Privacy Policy or how information is handled, contact:

Dr. Gloria Rockwell
Gloria Rockwell MD
Phone: 613-737-8388
Email: info@plasticsurgerymd.ca